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Jade Rope EUROPE Shipping Information

Shipping & Delivery

EU Delivery

All deliveries originate in the Czech Republic.  We use Czech Post and other appropriate couriers for our orders. When your goods are dispatched, an email will arrive to notify you.

*Be sure to add contact@jaderope.eu to your safe senders list to avoid our communications being treated as junk mail.

Costs
Delivery costs throughout europe vary depending on which country you reside from 3.00 - 22 for all orders under 79.  We offer free EU delivery for orders above 79 (please contact us if your country is not included and you live in Europe).

Delivery Times
You should be able to expect delivery within 7 days.

Jade Rope endeavours to ship orders within three working days (Monday to Friday) and there is typically two to three days delivery time, dependant on postal services speed.

Important:
1. At peak times we may need an extra day or two to process your order. If your order is urgent please notify us.
2. Please allow an extra two (2) days for natural rope orders requiring conditioning or dyeing (some jute and hemp ropes)

We will contact you if we anticipate your order will be delayed by more than 3 days.

Please note: We cannot guarantee a rushed service. We recommend you allow extra time for deliveries if extreme weather is forecast and/or it is mid to late December.

International Delivery

Jade Rope ships internationally at a flat rate of 22 per order - up to 2kg. This shipping fee will be calculated at the checkout when your country is selected.
Please allow an extra 7 days for delivery.

If you are unable to select your country via this EU store, it may be that we dispatch to your region from a different country. Please try visiting the store that is closer to the country you live in:

Always feel free to contact us at any time should you experience any difficulties.